Legal

Privacy Policy

Effective Date: March 1, 2026

Runarm ("we", "our", or "us") operates the Runarm WhatsApp AI agent service. This Privacy Policy explains how we collect, use, and protect information when businesses and their customers use our service.

1. Information We Collect

WhatsApp phone number (automatically provided when a message is sent)
Name, delivery address, and contact number (provided voluntarily during an order)
Message content — conversation text with the AI agent
Order details — items, quantities, and totals

2. How We Use This Information

Process and fulfill customer orders on behalf of our business clients
Maintain conversation context so customers do not have to repeat themselves
Log orders to business dashboards for order management
Improve AI response accuracy and quality

3. Data Sharing

We do not sell customer data. Order data is shared only with the specific business client the customer messaged. We use these third-party services to operate Runarm:

Anthropic — AI language model processing
Google (Gemini API) — fallback AI language model processing
Meta (WhatsApp Business API) — message delivery
Supabase — database storage for orders, customers, conversations, and business data
Render — backend server hosting and conversation session storage (Redis, expires after 24 hours)
Vercel — dashboard hosting and frontend delivery
Paystack — payment processing for orders

4. Data Retention

Conversation history expires automatically after 24 hours
Customer profiles are retained to improve repeat customer experience and deleted on request
Order logs are retained by the business client

5. Data Security

We use encrypted transmission (HTTPS), access-controlled infrastructure, and do not store any financial information such as card or bank details.

6. Customer Rights

Request deletion of your data at any time by emailing hello@runarm.io. We process all requests within 7 business days.

7. Children's Privacy

Runarm is not directed at children under 13. We do not knowingly collect data from children.

8. Contact Us

Runarm
Email: hello@runarm.io
Website: runarm.io